Thank you for your purchase from FR333.com.AU We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for A FULL REFUND, store credit, or an exchange TO THE SAME VALUE OF PURCHASE. PLEASE NOTE ANY ADD ONS APPLIED TO ANY PRODUCTS SELECTED CANNOT BE RETURNED AS EMBELISHMENTS CANNOT BE REMOVED FROM APPAREL. OUR PRE APPROVAL FOR AD ONS IS AN OPTION IN OUR CART AREA WHERE APPLICABLE FOR THIS SERVICE.
RETURNS
All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, [please email customer service at [INFO@DOGA.COMPANY] place the item securely in its original packaging and [include your proof of purchase / the return form provided / other], and mail your return to the following address:
DOGA CORPORATION PTY. LTD.
Attn: Returns FR333
UNIT 27 56-68 EUCUMBENE DRIVE
RAVENHALL, VICTORIA, AUSTRALIA 3023
Return shipping charges will be paid BY YOU THE CUSTOMER. / Please note, you will be responsible for all return shipping, We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least 4 days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
FOR HYGEINE ALL UNDERWEAR AND SWIMWEAR CANNOT BE RETURNED. SOCKS CAN BE RETURNED IF THEY ARE IN THEIR ORIGINALL PACKAGING.
ALL DRINK BOTTLES ARNT REFUNDABLE DUE TO HYGEINE PURPOSES.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
thankyou.